Complaints procedure

1. Warranty

[Meno / obchodné meno predajcu] provides a 24-month warranty from receipt. It does not cover normal wear, mechanical damage or surface changes caused by chemicals, perfume or improper storage.

2. Making a complaint

Email galaxia.brisudova@gmail.com or write to [Ulica a číslo, PSČ Mesto] with the order number, a description of the fault and photos. Send the goods to the seller's address; we refund the postage of justified complaints.

3. Resolution

We confirm receipt and resolve the complaint without undue delay and within 30 days at most: repair, replacement, a reasonable discount or a refund. We inform you of the outcome by email.

4. Supervision and disputes

Supervisory authority: Slovenská obchodná inšpekcia, Inšpektorát SOI pre Bratislavský kraj, Bajkalská 21/A, 827 99 Bratislava. Consumers may use alternative dispute resolution under Act No. 391/2015 Coll.